What does Fasturtle Support include?

We have developed a successful customer care system to ensure you get the best service and support. We understand that different clients have different needs and for this very reason you will have the opportunity to work with anyone on the Fasturtle Team to meet the specific goals and objectives for your business.

Your account will be assigned to a project manager. Several objectives will be accomplished before your site can be placed live on the internet. Your account manager will personally guide you through the simple New Client Orientation Experience.

Your project manager will call or email you to schedule your New Client Orientation appointment within one week of your site being launched. During this consultation, your project manager will convey key training on how to realize your web goals.

The following topics will be covered during your orientation:

1. Welcome to Fasturtle email
2. Redirecting your hosting (if applicable)
3. Options for marketing your site
4. Setting up additional domain names
5. How to add more features to your site
6. How to add additional email addresses to your account
7. Disk quota management
8. Search Engine Optimization Review

As a Current Fasturtle Client

You will have 24/7 access via email to the Fasturtle Support Team which is comprised of experienced customer service representatives. This skilled team can facilitate any of the following requests you may have:

Additional training on any or all of our products or services Edits, updates, and/or revisions to your website Advanced marketing assessments and consulting Advanced search engine optimization consultation Website consultation (enhancements and/or upgrades)

• Billing
• Email Issues
• Competition Consulting (What is your company doing compared to your competition?)

We are committed to your success with our products and service. If there is anything we can do to make your experience with Fasturtle more pleasant, please do not hesitate to contact us at support@goftt.com.